Automate RCS Messaging with Verified Sender Identity & Rich Cards
Move beyond plain text SMS. Deliver verified sender logos, interactive action cards, and high-resolution media right inside HighLevel conversation threads — with automatic SMS fallback for 100% reach.
"Audit active phone numbers for RCS messaging capabilities and validate conversation custom values in HarborLedger Bookkeeping before enabling RCS in Labs."
• ghl_agency_phone { "action": "audit", "location": "ve9EPM428h8vShlRW1KT" }
• ghl_agency_custom_values { "action": "validate", "location": "ve9EPM428h8vShlRW1KT" }
• ghl_crm_conversations { "action": "list", "location": "ve9EPM428h8vShlRW1KT" }
Frequently Asked Questions
What is RCS Messaging in HighLevel Labs?
RCS Messaging in Labs brings verified sender profiles (business name, verified checkmark, and logo) and rich interactive cards into HighLevel conversations. Customers experience branded 2-way messaging with carousels and suggested reply chips, elevating customer trust beyond standard SMS.
How does automatic SMS fallback work with RCS Messaging?
If a customer's carrier or device does not support RCS, HighLevel automatically delivers the message as a standard SMS or MMS. All messages remain consolidated in a single unified conversation thread, ensuring zero dropped communications.
How can I verify if client phone numbers are ready for RCS Messaging?
Using HighLevel Agency & Builder MCP, run ghl_agency_phone audit to check active numbers for mobile carrier registration and capability flags, and ghl_agency_custom_values validate to ensure zero broken merge tags before turning on RCS in Labs.
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